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      Deaf/Hearing Impaired Policy

ASSISTIVE LISTENING DEVICES:

Assistive Listening Devices (ALDs) are provided for guests with a hearing impairment free of charge. The guest’s driver's license or credit card will be held as a security deposit. Upon the conclusion of the event, guests will need to return the ALD to a member of our guest services staff at the main exits, and will receive their DL/CC at that time. Interested parties should see any member or our Guest Services Staff (Red Coats) for details.

 

 The Knoxville Civic Auditorium will provide Interpreters for shows in which individuals have made requests for interpreters pursuant to the following:

 

 

 

Purchasing Tickets:

Individuals needing interpreters should call the coliseum ticket office to purchase tickets Monday – Friday from 10:00 AM to 5:00 PM. The numbers are (865) 544-5394 (TTY) and (865) 215-8999 (Voice).

Ticket Purchases must be made at least fourteen (14) business days in advance of the Shows date to allow all scripts, music sheets, or other pertinent information, to be forwarded to the interpreters for the purpose of practicing the show materials.

Seating:

A block of seating consisting of twenty (20) seats is reserved for patrons who are deaf/ hearing impaired. This seating is reserved until two (2) weeks prior to the show, at which time, if no patrons have purchased these tickets, or requested an interpreter, the tickets are released and sold to the general public consistent with all other seats.

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In the event that a show runs for more than one day, one show will be designated as the interpreted show and if possible, the chosen date will be on the weekend. For example, if a show runs from Wednesday through Sunday, the interpreted show will likely be on a Friday or Saturday. The Knoxville Civic Auditorium and Coliseum urges promoters to advertise all shows intended to be interpreted in the same manner (i.e. newspaper and television ads) as all other shows.

 

 

 

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